Approaching a dispute can be frightening and anxious time. I believe that it is important to make client feel comfortable so that they can tell their side of the story confidently. It is important to ascertain as many facts as possible before crystallising the issue/s in the case.
This is so that the client could be advised more fully about their options. It is also at this point advantageous to explain to the client, strengths and weaknesses of their case and of their opponent’s. This is so that the client could make an informed decision from their options. One of the main aims is to be with the client on every step of the way to safeguard their interests in the dispute.